Home » Free Book Summaries » Book Review: The Art and Science of 360 Degree Feedback

Book Review: The Art and Science of 360 Degree Feedback

by Suleman

Company sustainability goals are delivered by performance management techniques because they provide useful information for employee techniques to analyse the power of other HR techniques (for example, comparison of efficiency before and after to figure out whether training made a difference, an expensive training course). Efficiency management strategies also have a function for documentation; they support HR decisions, for instance, and support comply with legislation. This essay focuses on reviewing ‘The Art and Science of 360 Degree Feedback’ by Lepsinger and Lucia (2009).

The basics of 360 degree feedback are focused in Chapter One. This chapter includes an overview of the 360-degree reviews and a brief summary of their history and development, as indicated in the title. It also describes how and with whom multi-source reviews are used. The chapter ends with the guidelines for companies to learn how ready they are to make use of this technological innovation. This edition focuses on the main science-training relationship. Sadly there is a large division between students and experts in the controls and relevant places. Most expert performance is considered to be appropriate but not comprehensive from the perspective of students. The work done by the students from the point of view of experts is considered extensive but largely inadequate. This ‘Science Practice division,’ according to Lepsinger & Lucia (2009), was documented in a content study conducted on a regular basis by well known scholarly publications which seem not directly relevant to managers and organisations. This version aims to relate this division by referring to best practises in terms of audio theory and analysis and at the same time explaining the facts of organisations and how some of them were implemented in actual organisations. Fourthly, as its forerunner, this edition discusses in depth the technical aspects of the efficiency control system implementation. In addition , the main part social characteristics play in the process is emphasised in this version (Vance, 2006). Normally, many literary works on the efficiency assessment focused almost solely on performance statistics — for example.

Book Review: The Art and Science of 360 Degree Feedback

Chapter Two focuses on the uses of 360-degree feedback as a tool for strategic change. This chapter provides case studies that illustrate how different businesses have used 360-degree evaluations to successfully cope with various business issues. These problems consist of accomplishing company technique, supporting life-style change, promoting personal growth, and improving productivity. This chapter examines the lessons learned from these companies in their 360-degree assessments and gives advice on how to efficiently implement the procedure in your company. The next three segments help you to find the best means to collect information and create consensus between the main decision makers for the procedure. The 360-degree examination system has become a preferred tool for supporting employees , particularly in supervisory positions, by collecting efficiencies from diverse groups, according to Lepsinger & Lucia (2009).

This is known as strategies of 360 degrees, as data are collected from people all over the worker. In particular, supervisors, peers, consumers and workers provide input on what performance metrics should be enhanced. Typically this is secretly obtained to minimise inflation rating. Staff also assess different measurements of efficiency and compare self-perceptive data with other data (Lepsinger & Lucia 2009). An insight into the places where the self-conceptions and opinions of others have been enormously inconsistent is conducted. A system review of 360 degree reviews typically provides details on measures for which further growth is required. These details are used to develop the method as previously described in the chapter.

Section Three deals with the most critical decision to make when selecting a feedback technology. This chapter discusses and blogs the two worst-case questions – interviews and surveys. The list of advantages and disadvantages will help to measure the best approach in any scenario. The chapter also provides a special examination of the aspects that need to be taken into account when choosing questions and gives recommendations that can be used to evaluate the surveys that you are examining. Lepsinger & Lucia (2009 ) notes that managers are generally in the best position to measure performance in support of ideal company objectives as a source of performance detail. Managers are often often chosen for incentives linked to the measurement of performance. In addition , managers should distinguish between various metrics of productivity (flexibility, training and development) regardless of the level of the employee ‘s meeting. In short, managers are often the most important source of efficiency details, knowing about ideal problems, understanding efficiency and usually responsible for managing employee efficiency. In addition, due to the prevalence of organised components of the company, managers are perceived to be exceptional in some social contexts.

Cultural Considerations

Cultural Briefings Explain the host country major aspects of the culture, such as traditions, customs, everyday behaviors.
Area Briefings defines the host country and region history, economy, politics and general information about.
Cases Portrays real life situations in business and personal life illustrating aspects of living or working in host cultures.
Role Playing Allow the trainees to act out situations that they might face in host country working.
Culture Assimilator Provides written situations of the employees might encounter in host country working.
Field Experiences Provide opportunities for the employees to go to the other unfamiliar cultures in experiencing living hurdles to a short time.


Chapter Four is on using discussions to enhance 360-degree feedback. This chapter concentrates on the use of interviews alone to collect information or as a supplement to the information offered by a set of questions. The advantages and disadvantages of the meeting method are described in details, with guidance on how to make sure that the procedure results in the preferred outcomes. Guidelines for conducting an efficient meeting, preparing reports of the endings, and introducing the reviews to individuals are engaged. According to Lepsinger & Lucia (2009), this version focuses on that information produced regarding efficiency control is essentially multidisciplinary.

The sources of best practise suggestions provided in this guide are thus derived from a wide variety of research places, from micro-niveau locations focusing on individual and group research (including company conduct, recruiting managers) to macro-niveaus focusing on the research of organisations as a whole (i.e., the ideal way of managing them). This corresponds to a shared move towards multidisciplinary and integrative control research. The best practises, for example , develop mainly from industrial and corporate thinking regarding the statistics on efficiency. On the other hand, best practise suggestions concerning the connexion between efficiency control and ideal preparation were mainly derived from ideal control concepts and research (Vance 2006). In addition, many of the best practical suggestions for team management control came from the area of business behaviour.

Chapter Five develops explanation of creating champions while selling the concept to others in the Organization. The last chapter addresses topics that are not often mentioned in the academic or popular press: how to solicit assistance and commitment for the use of 360-degree reviews among key stakeholders. It outlines an ideal procedure for accomplishing this objective, such as techniques for determining key stakeholders and their stage of assistance and for conquering typical arguments to using 360-degree reviews. According to Lepsinger & Lucia (2009), to make these, senior managers met with each division administrator to talk about the company’s goals and techniques and to explain the significance of having identical items in place in each division.

Subsequently, each of the retail managers met with his or her workers to make the department’s objective declaration and goals. One essential assumption in this work out was that each department’s objective declaration and goals had to be arranged with the corporate objective declaration, goals, and techniques. After company and retail goals and techniques were arranged, managers and workers analyzed personal job explanations. Each job description was tailored so that personal job obligations were obvious and provided to conference the department’s and the company’s goals (Kluger & Nir, 2010). This includes workers in this procedure and its assistance to them in gaining an obvious knowledge of how their efficiency affected the division and, in convert, the company.

Chapter Six involves the gathering of feedback through set guidelines on providing the 360-degree process. This chapter concentrates on how to manage a 360-degree reviews procedure in a way that improves people’s enthusiasm and ensures an advanced stage of trust in the outcomes. It is developed to help organisations prevent the most typical problems encountered during this stage by both explaining them and providing techniques to prevent or overcome them. It explains several effective techniques for increasing recipients’ feeling of ownership of their reviews. According to Lepsinger & Lucia (2009), performance control techniques offer several purposes.

First, they are an ideal objective because they help to link employee actions with the goal and objectives of the company, recognise the results and actions needed for the technical implementation and maximise the level at which employees display the preferred actions and create their preferred results. They have a management target, secondly, by producing specifics of the incentive scheme and other HR choices (proposals, cancelations, disciplinary actions). Thirdly, the aim is to inform the employees as they understand their efficiency in terms of the expectations of the company. Fourth, they provide a development goal by enables people to understand the benefits and drawbacks of efficiency reviews, recognise training needs and make better choices regarding jobs (Lepsinger & Lucia, 2009).

Chapter Seven illustrates holding up the mirror while presenting the feedback. The concentrate of this chapter is on what firms can do to make sure that people get the most out of the 360-degree reviews experience. It explains and analyzes techniques for delivering the feedback (including group classes, one-on-one conferences, and self study) and provides criteria for analyzing the suitability of each means for your scenario and audience (Rao, 2007). Two types of team perform sessions are also described in depth—one that concentrates on developing members aware of their growth needs and one that also provides an opportunity for skill growth. The value of the coach-facilitator is stressed, with guidance on how to choose a trainer who will best fulfil the needs of the target inhabitants. According to Lepsinger & Lucia (2009), after the system has been applied, there should be a statistics system to assess the level to which it is working the way it should and producing the outcomes that were predicted.

Such actions consist of private worker surveys analyzing views and behaviour about the system and whether there is a way up trend in performing subsequent actions. It also consists the of an amount of people analyzed, submission of efficiency ratings, great high quality of efficiency details gathered, and great high quality of efficiency conversation conferences. Others include user satisfaction with the system, overall cost/benefit rate, and unit- and organization-level efficiency signs (Rao, 2007). Taken together, these signs are a powerful device that can be used to demonstrate the value of the efficiency control system. An excellent developing technique contains guidance and considerations that should be taken so that workers will be able to take benefits of future opportunities and a better job. Particularly, an excellent technique indicates which new capabilities and actions should be discovered to help with a better job.

Section Eight emphasizes on the creation of lasting change through follow-up activities. This chapter reviews what needs to be done after returns are gathered and analyzed to make sure that individuals absorb the messages they have been given and take appropriate activity. It explains several techniques that can be used for follow-up, techniques for change, and suggestions to make the growth technique a document that drives actual learning and alter, not just a perceptive work out. According to Lepsinger & Lucia (2009), the behavioural signs for the same proficiency may vary across sources. For example, a worker may be able to connect very well with his superior but not very well with his employees. The essential issue to take into consideration is that, for each source, the actions and outcomes to be ranked must be defined clearly so that tendencies are reduced. In terms of reviews, however, there is no need to come up with one overall conclusion regarding the worker’s efficiency. It is essential that the worker get details on how her efficiency was ranked by each of the sources used (Thurston & McNall, 2010). When reviews are broken down by source, the worker can place particular attention and attempt on the communications relating to the source that has recognized efficiency deficiencies.

Chapter Nine is on enhancing performance management systems. The most frequently requested question developed is, “How can 360-degree reviews be used with HR control systems?” it outlines the gains and challenges to using this tool in reviewing growth, evaluation, and compensation techniques. Recommendations are offered, along with a record of what is required to make 360-degree reviews a value-added part of each system (Lepsinger & Lucia, 2009). some organizations may have a lifestyle that focuses on outcomes more than actions which, in convert, would determine that the efficiency control system also highlights results; instead, other organizations may place an concentrate on long-term goals, which would determine that efficiency be calculated by focusing worker actions rather than outcomes (Goffin, Jelley, Powell & Johnston, 2009). As yet another example, social aspects affect what sources are used for efficiency information: In various countries, whose lifestyle decides more ordered company components, the almost unique source of efficiency details is managers, whereas workers and their colleagues almost have no input; this scenario is different in countries with less ordered cultures in which not only efficiency details is gathered from colleagues, but also managers are ranked by their employees.

All of this intended that they could realize the full prospective of the 360 initiative—getting reviews from several viewpoints and determining how that nourish returning could help them be even more efficient in their positions. It also intended, at a company stage, that a popular could be moved through the procedure efficiently and effectively (Whiting, Podsakoff & Pierce, 2008). A high-potential administrator in one of the customer organizations explains how playing a 360 procedure was an invaluable way to know what would improve the likelihood of the ability to advance in the company. The outcomes from an internally developed device assisted the understanding about what is doing well and should continue to do and what she needed to enhance. The actions that contribute to the efficiency as a member of a team are very different from those needed in more traditional ordered relationships (Bailey & Austin, 2006).

When key decision-makers know that the reviews have a part to perform within the perspective of larger company goals, they are more likely to become advocates for the procedure. A key factor that provided to the achievements of the 360-degree nourish returning procedures described above was that these organizations had an obvious feeling of what they wanted to accomplish through the use of reviews. In each situation, there was a well-defined objective that allowed those engaged in designing and applying the procedure to recognize which abilities and techniques would be highlighted, both when gathering the details and when training the members. In our encounter, this concentrate on goals— the why of the process—is best in deciding on the how is and will make the system maximally efficient (Aguinis, Mazurkiewicz & Heggestad, 2009). Processes that are started for unclear factors almost certainly achieve unclear outcomes.

The professional is predicted to come to this conference with a draft growth technique and the outcome of the conference is contract on main concerns. The professional has the option of using an external growth expert as a source and all outcomes from the procedure are shared with recruiting for addition in their skills control profile. Solid evidence that the actions being analyzed are appropriate for achievements improves people’s interest in receiving and using the reviews. The reliability of a set of questions lies in its accuracy at measuring what it is developed to measure, as well as the importance of what it actions to real-life job efficiency (Aguinis, 2007). This can be especially essential if ratings know how the display is arranged, since awareness that a particular format does not make sure privacy may make them give less than honest reviews. Significance ratings for each of the categories offer concentrate and direction for further research of the information. They also display the level to which the receiver and other key stakeholders agree on what it requires to be effective in a particular place or scenario.

Unfortunately, the only concrete consequence of the assessment procedure is that the administrator has to spend a while away from his or her “real” job duties. This guide is about the design and execution of effective efficiency control techniques (Goffin, Jelley, Powell & Johnston, 2009). In other words, it concentrates on research-based results and up-to-date applications that help improve a company’s personal investment. Performance control is continuous and cyclical; however, for pedagogical factors, the guide needs to adhere to a straight line structure. Because efficiency observation, assessment, and improvement are continuous procedures, some concepts and techniques may be introduced early in a general manner but get more specific treatment in later segments. Also, this guide concentrates on best techniques and explains the necessary steps to make a top-notch efficiency control system (Aguinis, Mazurkiewicz & Heggestad, 2009). As a result of practical restrictions and lack of know-how about system execution, many organizations cut corners and do not apply techniques that adhere to best techniques because of environmental and political problems (for example, goals of ratings may not be arranged with goals of the organization). Because the way in which techniques are applied in a work out is often not close to the ideal system, the guide contains numerous illustrations from actual organizations to demonstrate how techniques are applied given actual situational restrictions.

Generic Strategy Perspective

There is a perspective concentration within which efficiency control occurs. Performance management and unsaid norms about communication, trust, social relations, and many other aspects influence day to day actions. Thus, for example, applying a 360-degree reviews system may be efficient in some organizations but not in others. Organizations with motivated and talented workers providing outstanding service to clients are likely to pull ahead of the competitors, even if the items offered are just like those offered by the competitors. This is a key company source that many label “human capital” and gives organizations benefits over the competitors. Customers seek to have the right answer at the perfect time, and they want to get their items or services quickly and accurately. Only having the right personal investment can make these the unexpected happens (Aguinis, 2007). Only personal investment can generate sustainable competitive benefits. And, efficiency control techniques are the key tools that can be used to transform people’s skills and motivation into ideal company benefits. Unfortunately, although 96% of recruiting (HR) professionals review that efficiency control is their broad scope of concerns, fewer than 12% of HR executives and technological innovation managers believe that their organizations have arranged ideal company main concerns with worker efficiency.

  • Aguinis, H. (2007) Performance Management. New York: Pearson Education
  • Aguinis, H., Mazurkiewicz, M. D., & Heggestad, E. D. (2009). Using web-based frame-of-reference training to decrease biases in personality-based job analysis: An experimental field study. Personnel Psychology, 62, 405–438.
  • Bailey, C., & Austin, M. (2006). 360 degree feedback and developmental outcomes: The role of feedback characteristics, self efficacy and importance of feedback dimensions to focal managers’ current role. International Journal of Selection and Assessment 14, 51–66.
  • Falcone, P. (2007). Productive performance appraisals. 2nd ed. New York: American Management Association.
  • Goffin, R. D., Jelley, R. B., Powell, D. M., & Johnston, N. G. (2009). Taking advantage of social comparisons in performance appraisal: The relative percentile method. Human Resource Management, 48, 251–268.
  • Kluger, A. N., & Nir, D. (2010). The feed forward interview. Human Resource Management Review, 20, 235–246.
  • Lepsinger, R., Lucia, A. D. (2009) The Art and Science of 360 Degree Feedback. New York: John Wiley & Sons,
  • Rao, A. S. (2007). Effectiveness of performance management systems: An empirical study in Indian companies. International Journal of Human Resource Management, 18, 1812–1840.
  • Thurston, P. W., Jr., & McNall, L. (2010). Justice perceptions of performance appraisal practices. Journal of Managerial Psychology, 25, 201–228.
  • Vance, C. M. (2006). Strategic upstream and downstream considerations for effective global performance management. International Journal of Cross Cultural Management,6, 37–56.
  • Whiting, S. W., Podsakoff, P. M., & Pierce, J. R. (2008). Effects of task performance, helping, voice, and organizational loyalty on performance appraisal ratings. Journal of Applied Psychology, 93, 125–139.

You may also like

Leave a Comment